At Waasey, we are committed to your satisfaction. Please review our policy on returns, exchanges, and refunds.
Returns & Exchange
If there is a defect or issue with your order, please contact us within 7 days of receiving your item.
- Eligibility: Only defective or incorrect items are eligible for return.
- Process: Contact us with details and photos of the issue. We will guide you through the return process if applicable.
Refunds
Refunds are issued only in cases where a return is approved due to a defect or mistake in the order.
- Process: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Timing: Approved refunds will be processed and credited to your original payment method within 7-10 business days.
Non-Refundable Items
- Custom-made garments that meet the order specifications.
- Items returned without prior approval.